The roster of charities around the UK switching to our Cimpl CRM continues to grow with the latest deployment on behalf of a charity in Kendal serving those who are homeless, vulnerable housed, lonely or needing support.
As is often the case, the charity had an existing CRM but it was no longer meeting their needs. The legacy system was causing staff and volunteers a lot of frustration, sapping their time, and all sorts of workarounds were needed to account for its inability to adapt their ever-evolving service.
Having got to know the charity first through a piece of strategic work looking at Theory of Change and a new outcomes framework we were well versed in the impact that the charity was making and the demands of its funders with respect to reporting on that impact.
At Goodlabs we always encourage an ‘impact-first’ approach. This ensures data management is constructed around measuring the things that matter most. Upskilling staff is key to this too, because however well designed the CRM may be ultimately the reports and dashboards it presents are only as good as the data going in. Patiently overcoming system-adoption anxieties is key, including when necessary going at the pace of users who need additional hand-holding.
Feedback from the charity has been really encouraging. It’s great to know that we’ve been able to deliver on our promise to “make impact easier”.
If you’d like a demo of Cimpl drop a line to: cimpl@goodlabs.uk
Pic by Jonny Gios, Unsplash