People can be complicated, but data shouldn’t be
A charity in the West Midlands recently asked for our support to transform their data management practices in relation to the recording of interactions with their clients. Their service users have multiple and complex needs, often relating to mental health, addiction, or both. A range of services are offered including 1:1 support, group work and also accommodation.
Through our Cimpl CRM for charities we were able to migrate them over to a more efficient and organised way of operating. No more client data hiding in Word documents hidden on Sharepoint, in Teams or even worse, on staff C drives. Now the whole team has role-related access to the clients relevant to their service. For management, reporting has been brought to life with realtime dashboards providing insight into service demand month by month. Clients presenting risks are more easily identified meaning that creating a safer environment for everyone.
The moral of the story is that whilst people may be complex, data can still be Cimpl!